Frequently Asked Questions

What forms of payment can I use for the move?

We require a credit card to be on file when you schedule your move. We accept Visa, MasterCard, American Express, and Discover. On the day of the move, you may also pay with cash instead.

Do I need to be present when the movers arrive?

At the origin of your move, the moving associates will review the service order with you, go over any items that need special attention and answer questions you may have prior to starting the move. You will also be asked to agree to the terms of the service order by signing it.

 If I selected the quoted bid plan, can items be added or removed prior to starting the move?

If you have selected the quoted bid plan, the moving associates will match items on the service order with the items actually being moved. If items are either added or removed from the service order, the price of the move will be adjusted once the move is completed. Please note that additional items will only be added if time permits.

Can anything be moved?

Plants, pets, money, jewelry, guns, ammunition, flammable materials, corrosive materials, and items of unusual value will not be moved.

Items of unusual value are items that are worth more than $100 per pound such as fine china or jewelry. 5 Star Moving, Inc. is not financially responsible for items of unusual value if they were left in dressers, drawers, etc. and were lost during the move.

Is there a fee if I cancel or reschedule my move?

Any move canceled/rescheduled within 48 hours of the scheduled start time will be charged a late cancelation/reschedule fee. 

The fee amount will be equal to 4 hours of services plus any applicable travel charges for moves using the hourly rate and 50% of the quoted amount for moves using the quoted bid option.

This fee is non refundable and cannot be used as a credit for any future services.

If your move required a deposit, the entire deposit amount is non refundable. 

What happens if an item is damaged during the move?

5 Star Moving, Inc. provides a maximum liability on your shipment of $0.60 per pound per article, not to exceed $100 per article.

5 Star Moving, Inc. also provides coverage of up to $20,000.00 while your items are in transit; there is no charge for either coverage. Keep in mind; we do not offer replacement coverage on your items. We recommend contacting your insurance agent to see if moving damages are covered in your policy.

Please also note that 5 Star Moving, Inc. is not responsible for items packed and boxed by the customer and is not responsible for appliances, electronics, or other mechanical devices that are not proven to be in working condition prior to being moved.

If any fragile items are to be moved, please mark the boxes clearly and bring any such items to the attention of the moving associates.

At the destination, we recommend that you check each item as it is moved. If any damage is noticed, please bring it to the attention of one of the moving associates so that a damage claim may be completed.